Refund policy

Refund Policy

Our 90-Day Happiness Guarantee

We want her new unicorn to be a hit. If it isn’t right for her, for any reason, you have 90 days from the day your order is delivered to let us know, and we’ll make it right with a full refund of the product price.

How to request a refund

1. Email us at support@frostbury.com with your order number and a short note about what went wrong.
2. We’ll reply within 1–2 business days.
3. In most cases, you won’t need to send anything back. If we do ask for a return, we’ll email you a prepaid return label, so it costs you nothing.

Once your refund is approved, it goes back to your original payment method. Most banks show it within 5–10 business days.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn’t what you ordered, email us within 14 days of delivery with your order number and a photo of the issue. We’ll send a free replacement or give you a full refund, whichever you prefer. No return needed.

Bundles

If you bought a bundle (2 or 3 sets) and only one set isn’t right, we’ll refund that set at the per-set price you paid in the bundle.

Shipping costs

Shipping fees are refunded when the item arrived damaged, defective or wrong. For other refunds, the original shipping fee is not refundable.

Free digital gifts

Printable bonuses (adoption certificate, storybook, coloring pages and gift tags) are free and yours to keep. They have no cash value and are not refundable.

Order cancellations

Need to change or cancel your order? Email us within 12 hours of placing it. Once an order has shipped, it can’t be canceled, but it’s still covered by our 90-Day Guarantee.

Questions

We’re here to help: support@frostbury.com.

Last updated: October 15, 2026